How Captain Cook Protects Your Data

What information we collect

When you register at Captain Cook, we ask for the basics needed to open a real-money account: full name, date of birth, email address, phone number and a mailing address. We verify age at registration and again before certain withdrawals, since play at Captain Cook is restricted to those 19 years of age or older. We also collect information generated while you play, such as game history, session length, deposit and withdrawal records, and the device and browser you use to access our lobby.

If you contact our support team by live chat or email, we keep a record of that conversation so we can follow up on unresolved queries and maintain a service history on your account.

Cookies and similar technology

Our site uses cookies to keep you logged in, remember your language and currency preferences (CAD by default for Canadian players), and understand which games and promotions are popular. Some cookies are strictly necessary for the site to function, such as those managing your session security. Others are analytics cookies that help us fix broken pages or slow-loading tables. You can restrict or delete cookies through your browser settings, though doing so may affect how smoothly parts of the site work, including staying logged into your account.

Why we process your data

• To verify your identity and age before allowing real-money play or withdrawals
• To process deposits and payouts through Interac e-Transfer, cards or crypto wallets
• To detect fraud, money laundering attempts or duplicate accounts
• To send account notices, receipts and, where you have opted in, promotional emails about offers such as those on our Bonus page
• To respond to support requests and resolve disputes
• To meet record-keeping obligations tied to the licence referenced in our site footer

Who we share data with

We do not sell player data. We do share it, on a need-to-know basis, with parties who help us run the casino. That includes payment processors handling Interac e-Transfer, card and cryptocurrency transactions, identity verification providers who confirm you are who you say you are, and game studios such as Evolution Gaming and Pragmatic Play, which may log gameplay data to operate live tables and slot rounds fairly. We may also share information with fraud-prevention services and, where legally required, with law enforcement or regulatory bodies.

Data retention

We keep account and transaction records for as long as your account is active, and for a further period afterward to satisfy anti-fraud and financial record-keeping duties. If you close your account, some information may still be retained where we have a legitimate business or legal reason to do so, such as resolving an open dispute or complying with payment processor requirements.

Your rights as a player

You can ask us to show you the personal data we hold on your account, correct inaccurate details, or close your account entirely. You can also withdraw consent to receive marketing emails at any time using the unsubscribe link in those emails, without affecting your ability to log in and play. Requests relating to your data should be made in writing so we can verify your identity before acting on them.

Keeping your account secure

We use encryption on data transmitted between your device and our servers, and we restrict internal access to player records to staff who need it to do their jobs. You can help by using a strong, unique password, never sharing your login details, and logging out on shared devices. If you ever suspect unauthorized access to your account, contact support immediately.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our processes, payment partners or legal obligations. Material changes will be posted on this page, so it is worth checking back periodically, particularly if you have questions about how your data is used before a large deposit or withdrawal.

Contact us about privacy

Questions about this policy, or requests to access, correct or delete your data, can be sent to our support team through live chat or the contact details listed in your account dashboard. We aim to respond to privacy-specific requests within a reasonable timeframe and will let you know if we need more information to verify your identity first.

Related reading: see our Terms and Conditions for the full rules governing your account, Payments for how deposits and withdrawals are processed, and Responsible Gaming for account controls and support resources. Ready to play? Head to registration to open your account.