The Terms Behind Every Game at Captain Cook
How eligibility, bonuses, withdrawals and verification work at Captain Cook, in plain language for our Canadian players.
Captain Cook Terms and Conditions
Last updated: September 30, 2026
This page walks through the rules that govern your account at Captain Cook: who can play, how bonuses work, how withdrawals are processed and how we verify identity. It does not replace the full terms document linked in our footer, which remains the governing text.
Opening an account with Captain Cook means agreeing to a set of conditions designed to keep play fair, secure and traceable. We have summarized the parts our Canadian players ask about most: eligibility, bonus rules, withdrawal timing and identity checks. Where this page and the full terms document differ, the full document in the site footer governs.
Who Can Open an Account
You must be 19 years of age or older to register with Captain Cook, and you must be located in a jurisdiction from which we accept players at the time you sign up. One account per person is permitted. We ask for accurate name, date of birth, address and contact details at registration, and this information must match the documents you later provide during verification. Accounts opened with false details, or by someone under the minimum age, will be closed and any balance may be forfeited.
There is no single national regulator that licenses online casinos for Canadian players. We do not claim provincial approval, and no page on this site should be read as implying it. Our licensing details, including the current licence number and issuing body, are published in the site footer. Please confirm them there before you deposit.
Bonus Terms Apply to Every Offer
Every bonus we run, from the welcome package to seasonal promotions, carries its own wagering requirement, minimum deposit, maximum bet while a bonus is active, and list of eligible games. T&Cs apply to all offers without exception. The specific figures for the current welcome package are set out in full on our Bonus page, and ongoing offers are listed on our Promotions page. We do not guarantee wins from bonus play, and no offer should be treated as a way to make money.
- Bonus funds and any winnings from them are locked until the stated wagering requirement is met
- Wagering contributions vary by game type, slots typically count more than table or live dealer games
- Withdrawing your deposit before wagering is complete may cancel the associated bonus and its winnings
- Using a bonus outside its stated eligible games or without disclosing it may void the offer
- Only one welcome bonus is available per player, household and payment method
Withdrawal Rules
Withdrawals are paid to the same method used for your deposit wherever possible, which for most Canadian players means Interac e-Transfer, or to your crypto wallet if you funded your account in Bitcoin, Ethereum or Tether. Cards and services like iDebit or MuchBetter follow the same rule where the provider supports payouts. Before any withdrawal is released, your account must be fully verified and any active bonus wagering must be complete.
| Factor | What it means for you |
|---|---|
| Verification status | Must be complete before first withdrawal is paid |
| Pending wagering | Bonus wagering must be finished, or bonus funds may be removed |
| Payout method | Generally matches your original deposit method |
| Processing window | E-transfer and crypto are typically fastest, cards can take longer |
| Withdrawal limits | Daily, weekly and monthly caps may apply, see your account for current limits |
We reserve the right to request additional information before releasing a large withdrawal, and to pay out in installments where a payout exceeds our standard processing limits. This protects both the player and the business from fraud and payment errors.
Account Verification (KYC)
Standard practice across regulated and offshore casinos alike is Know Your Customer verification, and Captain Cook follows it. Before your first withdrawal, or when our team flags an account for review, we will ask for a government-issued photo ID, proof of address such as a recent utility bill, and, where a card was used, an image of that card with the middle digits obscured. Crypto depositors may be asked to confirm wallet ownership. Verification usually takes a short time once documents are submitted correctly and legibly.
Delays in verification are the most common reason a withdrawal takes longer than expected. Submitting clear, unedited documents in the correct file format the first time is the simplest way to avoid holdups.
Entity, Licensing and Where to Confirm Details
The registered company name behind Captain Cook, along with our licence number and issuing authority, is published in the site footer. We keep that information there rather than repeating it across the site so you always see the current, accurate version. Please check the footer directly before you register if you want these specifics confirmed.
Changes to These Terms
We may update our terms, bonus conditions or payment rules as our games, providers and payment partners change. Material changes are posted on this page and, where they affect an active bonus or promotion, on the relevant offer page too. Continuing to play after an update means you accept the revised terms.
Related Pages
For the details behind specific sections above, see our Bonus page for current welcome offer terms, our Payments page for deposit and withdrawal methods, our Responsible Gaming page for support tools, and Register when you are ready to open an account.