Responsible Gaming Comes First at Captain Cook

Every Captain Cook account is 19+ only. This is the minimum legal age recognised across the Canadian provinces and territories that permit adult gambling activity, and we verify it during registration and again before any withdrawal. If we have reason to believe an account belongs to someone under 19, we suspend it and freeze any pending payout until age is confirmed.

Deposit Limits

From your account settings you can set a daily, weekly or monthly deposit cap in CAD. Once you hit that cap, the cashier blocks further deposits until the period resets. You can lower a limit at any time and it applies immediately. Raising a limit is deliberately slower: we hold increases for a cooling-off period, usually 24 to 72 hours, so the change is a considered decision rather than a reaction to a losing session.

Time Limits and Reality Checks

You can set a maximum session length, after which we log you out automatically. Separately, reality check pop-ups appear at intervals you choose, typically every 30 or 60 minutes, showing how long you have been playing and your current win or loss for the session. Neither tool judges your play. Both exist so the clock and the balance stay visible while you are focused on the game screen.

Loss Limits

Alongside deposit caps, you can set a net loss limit over a day, week or month. Once your losses reach that figure, betting is paused for the remainder of the period regardless of your account balance. This is separate from a deposit limit and catches situations where a smaller deposit gets cycled repeatedly.

Self-Exclusion

If you need a full break, self-exclusion locks your account for a period you choose, from 24 hours up to permanent closure. During self-exclusion we do not send you marketing emails, bonus offers or reactivation prompts, and the account cannot be reopened early by contacting support, that is the point of the tool. If you request permanent self-exclusion, our team will confirm the request in writing and outline what happens to any remaining balance.

Getting Outside Support

Account tools help manage play, but they are not a substitute for professional support if gambling is causing you harm. ConnexOntario provides free, confidential support for problem gambling across Canada, available 24/7 by phone or online chat.

ConnexOntario staff can talk through what you are experiencing, help you weigh up self-exclusion, and connect you with local counselling and treatment services if that is a next step you want to take. The line and website are free to use and do not require you to be a Captain Cook player.

Warning Signs Worth Noticing

• Chasing losses by increasing bet size or deposit frequency
• Borrowing money, or using bill money, to keep playing
• Hiding session length or spend from a partner or family member
• Feeling irritable or anxious when you try to cut back or stop
• Playing later into the night than planned, repeatedly
• Using gambling to escape stress, boredom or low mood rather than for entertainment

None of these on their own mean there is a problem. A pattern of several, especially chasing losses or hiding play, is worth acting on with a limit, a cooling-off period, or a call to ConnexOntario.

No Outcome Is Guaranteed

Every game at Captain Cook, from slots to live dealer tables, is built around a house edge. Short sessions can swing either way, but there is no strategy, staking pattern or system that turns casino play into a reliable source of income. We do not present it as one, and any promotion, deposit match or free spins offer on our Bonus page carries wagering requirements and T&Cs that are worth reading before you opt in.

Related Pages

For the mechanics of specific offers and account setup, see Bonus, Payments for deposit and withdrawal details, and About Captain Cook for how we operate. Ready to play within limits you set yourself? Head to Register to open an account with deposit and time controls in place from day one.